![]() ![]() However, if you close the ticket, comments will If you post an ad to your wall, a ticket is created.Comments received after the first week are not added to the ticket and no new ticket.That setting (see Editing your public Facebook channel). If you would like comments to create new tickets, you can enable For standard wall posts, only comments received in the first week after the post willīe added to the ticket.When a user posts to your wall, a ticket is created and the following happens: And likewise, you cannot respond to a private Post with a private message in the ticket. You reply in the ticket, your response is a private message. ![]() If you receive a ticket from a private message, when If you receive a ticket from a Wall post, when you reply in the ticket, your response isĪdded as a comment to that Wall post. Through Facebook Messenger will also become tickets.įacebook limits how Pages can communicate publicly and privately with users. On Zendesk Suite plans, private messages sent to the Facebook account Each new Wall post (a public message) on the Facebook account becomes a Facebook Pages help businesses, organizations, and brands share their stories andĪfter you add a Facebook account to Support, Support monitors messaging activity on theįacebook account. The public Facebook channel supports Facebook Pages, which are different from personal ![]()
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